Return Policy

Return & Exchange Policy

Effective Date: March 18, 2025

At Unfaulted, we want you to be completely satisfied with your purchase. If you receive a damaged item or need a different size, we are happy to assist with a return or exchange under the following guidelines:

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1. Returns & Refunds for Damaged Items

• If you receive an item that is damaged or defective, we will offer a full refund or exchange at no additional cost.

• To request a refund or exchange, please contact us at shop@unfaulted.org within 30 days of receiving your order.

• A photo of the damaged item may be required for verification.

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2. Size Exchanges

• We will exchange apparel for a different size if the item is in new, unworn condition with the original tags attached.

• A valid proof of purchase (receipt or order confirmation) is required.

• Exchanges must be requested within 30 days of receiving your order.

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3. Items Not Eligible for Return or Exchange

• Items that have been worn, washed, or altered.

• Clearance or final sale items.

• Custom or personalized orders.

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4. How to Request a Return or Exchange

• Email shop@unfaulted.org with your order number, reason for return/exchange, and any required photos.

• Once approved, we will provide instructions for returning the item.

• Customers are responsible for return shipping costs unless the item is damaged or incorrect.

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5. Processing Time

• Refunds will be issued to the original payment method within 10 business days after we receive the returned item.

• Exchanges will be processed once the returned item is received and inspected.

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6. Contact Us

If you have any questions, please reach out to us at:
shop@unfaulted.org
4200Keller Haslet Rd. Keller, TX 76244